Last Updated: 24 May 2025
This Cancellation & Refund Policy applies to all bookings made on the
Tripzen B2B Travel Portal.
The applicable cancellation charges and refund eligibility depend on the
type of service and the policy of our suppliers.
Quick Overview
✈
Flights
Cancellation as per airline rules
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Hotels
As per hotel cancellation policy
☼
Holidays
As per package cancellation terms
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Visa Services
Non-refundable once submitted
⚙
General
Charges vary by supplier policy
✈ 02. Flight Bookings
| Time Before Departure |
Cancellation Charges |
Refund Eligibility |
Remarks |
| More than 24 hours |
As per airline rules |
✓ Eligible |
Refund as per fare type |
| 6 - 24 hours |
Up to 50% of fare |
✓ Eligible (Partial) |
Subject to airline policy |
| Less than 6 hours |
Up to 100% of fare |
✕ Not Eligible |
No refund for No-Show |
| No Show |
100% of fare |
✕ Not Eligible |
No refund |
ⓘ Note: Cancellation charges are determined by the airline and fare rules
and may change without prior notice.
▥
03. Hotel Bookings
Cancellation is subject to hotel policy. Refunds are provided as per the cancellation terms mentioned at the time of booking.
⌄
Hotel cancellation charges may vary depending on the property, room type,
rate plan, check-in date, season, and supplier terms.
☼
04. Holiday Packages
Cancellation charges depend on the suppliers involved. Detailed terms will be shared at booking.
⌄
Holiday packages may include hotels, airlines, transfers, sightseeing,
and other third-party services. Charges apply as per supplier rules.
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05. Visa Services
Visa fees are non-refundable once the application has been submitted to the respective authorities.
⌄
Visa approval, rejection, delay, or processing time is controlled by
the respective embassy, consulate, or visa authority.
△
06. Cancellations by Tripzen
Tripzen reserves the right to cancel any booking due to unforeseen circumstances. In such cases, a full refund will be provided.
⌄
Tripzen Private Limited reserves the right to cancel or modify itineraries
or bookings when circumstances require such action.
⟳
07. Refund Process
Eligible refunds will be processed within 5–10 working days to the original mode of payment.
⌄
Refunds may take a minimum of 1 working day to a maximum of 10 working
days, depending on the bank, airline, and service provider.
▣
08. Important Notes
Refunds may take additional time depending on your bank or payment provider’s processing time.
⌄
Tripzen Private Limited bears no liability for acts, omissions, defaults,
delay, cancellation, baggage loss, or service failure by airlines, hotels,
car rental operators, ferry companies, tour operators, wholesalers, or
other suppliers. Supplier-specific terms and conditions may apply to all
bookings.
⊘
09. Non-Refundable Items
Convenience fees, payment gateway charges, and promotional fares are strictly non-refundable.
⌄
Advance purchase, discounted travel products, promotional fares, and
certain supplier offers may involve substantial cancellation charges or
no refund at all.
◔
10. Need Help?
For any cancellation or refund related query, our support team is here to assist you.
⌄
You can contact Tripzen support for booking cancellation, refund status,
payment-related support, or supplier policy clarification.
+91-84549 89326